PRIVACY POLICY

BETA VERSION 1.3

English Job Interview Simulator, by Language Masters Software

Effective date: November 11, 2026

This version replaces Beta Version 1.2. It adds our public Website: requests to join the Beta Program.

1. Introduction

Welcome to English Job Interview Simulator (the "Application"), operated by Language Masters Software ("we", "us").

Protecting your privacy is one of the principles the Application is built on. Wherever technically feasible, the Application is designed to collect only the personal information it needs, through controls built into the Application itself.

This Privacy Policy explains what information we process, why, who processes it for us, how long it is kept, and the choices and rights you have.

2. Definitions

• Application: English Job Interview Simulator.
• Personal Information: any information relating to an identified or identifiable person.
• Processing: any operation performed on information, including collection, use, storage, transmission, analysis, deletion or anonymization.
• Service Providers: the companies we use for hosting, storage, artificial intelligence, transcription, voice, email, sign-in and other necessary functions (listed in section 9).
• Access Period: the period during which an account has full access to the Application (for example, 30 days for a paid account).
• Beta Program: the controlled testing period before the commercial launch of the Application.
• Website: our public website at languagemasterssoftware.com.
• User: a person who accesses or uses the Application.

3. Purpose of the Application

The Application helps users prepare for job interviews in English. It creates a practice interview from the user's résumé and a job description, asks the questions out loud, transcribes the spoken answers and produces an Interview Assessment Report with scores, feedback on each answer, feedback on English communication and suggested improved answers.

The Application is intended for educational and professional development purposes. It does not make hiring decisions and does not replace assessments by recruiters, employers, teachers or other professionals.

4. Information We Process

Depending on the features you use, we process the following information:

• Account information: your first and last name, email address, password (stored only as a secure hash, never in readable form) or, if you sign in with Google, the name and email address Google provides.
• Contact profile: street address, city, province/state/region, postal or ZIP code, country of residence, telephone number and your confirmation that you have reached the age of majority. This is used only to administer your account; the interview uses only your first name.
• Account and access details: account type (Free, Paid or Beta), Access Period start and end dates, the number of interviews used, and your consent record.
• Interview documents: your résumé after the Privacy Scan, the job description (or a sample job description the Application generates), the target employer's name and job title, and an optional cover letter, also privacy-scanned.
• Interview content: the questions, your spoken answers (audio), the transcripts of those answers, the scores and the Interview Assessment Report.
• Interview audio prepared for you: the interviewer's spoken welcome and closing, which include your first name.
• Beta Program information (Beta testers only): the answers you give in the Beta Report after each interview.
• Beta Program request (only if you ask to join on our Website): your name, email address, country of residence, native language, the language of the page you used, and your consent record (the Policy version, the wording you accepted, and the date and time).
• Technical information: sign-in history (date and time, IP address and a short device description), cookies and local storage needed to keep you signed in, and technical logs needed for security and troubleshooting.

5. Privacy by Design

The Application follows the principle of data minimization: it asks only for what it needs to provide the interview and administer your account.

Résumés and cover letters go through a Privacy Scan before they are used, so that the interview is built from your professional content rather than your personal identifiers.

6. Résumé Processing

Your résumé file is opened in your own browser. The text is extracted and privacy-scanned there, and only the scanned text is sent to our servers, where it is scanned again. The original file is not uploaded.

The Privacy Scan is designed to remove, when identified:

• full name and contact-information block;
• residential address;
• telephone number and email address;
• social media links, portfolios and personal websites;
• date of birth, age and personal identification numbers;
• photographs, signatures and QR codes;
• professional references and their contact information; and
• letters of recommendation.

6.1 Professional information kept

The Privacy Scan is designed to keep the professional information needed to personalize the interview, including employers, job titles, employment dates, education, certifications, skills, responsibilities and results.

You see the scanned text before you continue and can edit it. The Privacy Scan is a best-effort safeguard: no automated scan can guarantee that every personal detail is found, so please review the scanned text before continuing.

7. Audio Processing

Your spoken answers are sent to our servers and passed to our transcription provider to produce a transcript. The audio is processed in memory: the Application does not save your recordings to disk or to its database, and the audio is discarded once the transcript has been produced.

The transcript, not the audio, is used for scoring, feedback and your report.

The interviewer's voice is generated by our voice provider. The welcome and closing include your first name, so your first name is sent to that provider to create that audio.

Audio is never used for advertising, behavioural profiling or training our own models.

8. Artificial Intelligence

The Application uses artificial intelligence services from third parties to write interview questions, transcribe answers, score answers, write feedback and suggested answers, generate sample job descriptions, translate professional content internally and produce the interviewer's voice.

Automated systems have limitations and can produce incomplete, inaccurate or inconsistent results. Results are educational guidance, not a professional decision.

9. Service Providers

We use the following Service Providers. Each receives only what it needs for its function:

• OpenAI (United States): writes questions, scores answers, writes feedback and reports, and transcribes spoken answers. Receives the scanned résumé, job description and cover letter text, your answer audio for transcription, and the transcripts.
• ElevenLabs (United States): produces the interviewer's voice. Receives the text to be spoken, including your first name in the welcome and closing.
• DigitalOcean (data centre in Toronto, Canada): hosts the Application.
• MongoDB Atlas, on Microsoft Azure (Toronto, Canada): stores the Application's database and its encrypted backups.
• Resend (United States): sends the Application's emails, such as password recovery and account-deletion codes, reminders before information is deleted, and Beta Reports, and tells us about Beta Program requests made on the Website. Receives your email address, your name and the content of the email.
• Google (United States): only if you choose to sign in with Google. Google shares your name and email address with us; we receive no Google password.

Our Service Providers process information under their own contracts, settings and privacy policies. Where a provider offers settings that limit secondary use of information, we select them.

10. Where Information Is Processed

The Application and its database are hosted in Toronto, Canada. Some Service Providers (OpenAI, ElevenLabs, Resend and Google) process information in the United States, and providers may also use other countries where they operate.

Those countries may have data-protection laws different from those where you live. Information processed in another country may be subject to lawful requests from that country's courts, regulators or government agencies.

Where required by applicable law, we use appropriate legal, contractual, technical and organizational safeguards for these transfers.

11. Information Security

We use technical and organizational measures to protect information against loss, misuse, unauthorized access, alteration, disclosure or destruction, including:

• encryption in transit and at rest;
• access controls, with administrative access limited to authorized people;
• separate environments for testing and for the live Application;
• data minimization and the résumé Privacy Scan;
• audio that is processed in memory and not stored;
• automatic sign-out after inactivity and protection against account sharing; and
• security logging and monitoring.

11.1 Security limitations

No system connected to the Internet can guarantee absolute security. We work to reduce reasonably foreseeable risks, but we cannot promise that incidents will never occur.

12. How Long Information Is Kept

We keep information only as long as described below, then delete it automatically.

• Paid accounts: your interviews, including the scanned résumé, job description, cover letter, questions, transcripts, scores, reports and the welcome and closing audio, are kept until your Access Period ends, then deleted. An interview finished after your Access Period has ended is kept for 24 hours. We email you 48 hours before the deletion, and reports cannot be downloaded after it.
• Beta accounts: the same as paid accounts, using the end of your Beta access.
• Free accounts: the free trial interview is deleted when you leave the results page or sign out, or 24 hours after it is completed, whichever comes first.
• Report PDFs: never stored. Each download is created from the information above at the moment you download it.
• Audio of your answers: not stored (see section 7).
• Beta Reports: kept until 12 months after the end of the Beta Program, then deleted.
• Beta Program requests from the Website: kept for 12 months after the request is made, then deleted. You can ask us to delete yours sooner by writing to privacy@languagemasterssoftware.com.
• Sign-in history: kept for 30 days.
• Your account: kept while you use it. An account with no activity for 12 months is deleted, after a warning email.
• Minimal records: after deletion we keep, without your name, email or interview content, an anonymous record of interviews used, purchases, your consent and the deletion, for the life of the account plus 6 years, for accounting, tax and legal purposes.

12.1 Backups

Our database provider keeps encrypted backups in the same region for disaster recovery. Deleted information can remain in those backups until they are replaced in the normal backup cycle. It is not used for any other purpose during that time.

13. Deleting Your Account

You can delete your account at any time from the account menu. To protect you, we email a confirmation code to your address, and the account is deleted when you enter it.

Deletion removes your account, your interviews (résumé text, job description, transcripts, scores and reports), saved interviews, sign-in sessions and history, and your Beta Reports. Only the anonymous minimal records described in section 12 are kept. A copy of a Beta Report already emailed to us may remain in our email records until the Beta Report retention period in section 12 ends.

You can also ask us to delete your account by writing to privacy@languagemasterssoftware.com.

14. Your Rights

Depending on the law that applies to you, you may have the right to:

• know whether we process your personal information;
• access the information we hold about you;
• correct incomplete, inaccurate or outdated information;
• know why we process it and which Service Providers are involved;
• have it deleted, anonymized or blocked, where applicable;
• receive a copy of it in a portable format, where the law provides;
• withdraw your consent;
• object to processing or make a complaint;
• receive information about automated assessments, where that right applies; and
• complain to the data-protection authority where you live.

14.1 Limits on these rights

Withdrawing consent does not affect processing carried out before the withdrawal. Some requests may be limited by legal exceptions, such as retention obligations, fraud prevention, security or the protection of rights.

15. Making a Privacy Request

Send requests about access, correction, deletion, withdrawal of consent or other rights to privacy@languagemasterssoftware.com.

We may ask for enough information to confirm your identity before acting on a request. We answer within the time limits set by applicable law. If we cannot fully fulfil a request, we explain why, unless the law prevents us.

16. Cookies, Local Storage and Technical Logs

The Application uses only essential cookies, local storage and technical logs, for:

• signing in and keeping you signed in;
• recording your consent;
• remembering your interface language and display preferences;
• security and preventing misuse; and
• troubleshooting.

Technical logs can include your IP address, browser and device type, access times, the features used and error information. They are used only to operate, secure, troubleshoot and improve the Application.

16.1 Advertising and analytics

The Application and the Website do not use advertising cookies, behavioural analytics or session recording, and the Website shows no third-party content. If we ever add such tools, we will update this Policy first and ask for your consent where the law requires it.

17. Disclosure Required by Law and Protection of Rights

We may disclose information when reasonably necessary to:

• comply with a law, court order, subpoena or other legally valid request;
• respond to a regulatory or data-protection authority;
• investigate fraud, abuse, threats, unlawful activity or a security incident;
• protect the rights, property or safety of the Application, its users or others;
• enforce the Terms of Use or other agreements; or
• establish, exercise or defend legal rights.

Whenever the law allows and it is reasonably possible, we limit any disclosure to the information strictly necessary.

18. Reorganization, Sale or Transfer of the Business

If the Application or Language Masters Software is involved in a merger, acquisition, reorganization, financing or sale, information may be transferred as part of that transaction. The recipient must use it in a way consistent with this Policy and applicable law. Where required, we will tell you before the identity of the controller or the purposes of processing change.

19. Security Incidents

If we confirm an incident involving personal information, we will take reasonable steps to investigate it, contain it, assess the risks to users, fix the cause, document it, and notify affected users and the competent authorities where the law requires.

A notice to you may include what information was affected, the risks identified, what we have done and what you can do to reduce possible harm.

20. Artificial Intelligence Training

Your information is used to provide the Application's features. Language Masters Software does not use your résumé, audio, transcripts, answers, scores or reports to train its own artificial intelligence models without your separate, specific and informed consent. Accepting this Policy is not that consent.

Our artificial intelligence providers process information under their business (API) terms. Where those terms or settings allow, information sent through the Application is not used to train the providers' general models.

21. Scores and Automated Assessments

Scores, comments and recommendations are estimates for practice. English levels shown with reference to the CEFR (for example, "similar to B2") are practice estimates, not a certification or an official CEFR result.

The Application:

• does not make hiring decisions;
• does not decide whether you are qualified for a job or ready for an interview;
• does not predict whether you will be hired;
• does not replace assessment by recruiters, employers, teachers or other professionals; and
• does not guarantee professional, academic or financial outcomes.

21.1 What affects results

Results depend on the information you provide, the quality of your recording, the job, and the limits of automated systems. Spoken answers are transcribed automatically, and transcription mistakes can affect your scores.

22. Account Types

• Free account: one free trial interview, with results shown on screen only (no PDF), deleted as described in section 12.
• Paid account: full access for an Access Period of 30 days, with a limit of 10 interviews in that period.
• Beta account: full access for selected testers during the Beta Program, as described in section 23.

If paid access is offered for sale, we will update this Policy to name the payment provider before payments are taken. Card details will go to that provider, not to the Application.

23. Beta Program

The Application is in a testing phase. During the Beta Program:

• features may be added, removed or changed;
• errors, interruptions or inconsistent results may occur;
• technical information may be reviewed to diagnose problems; and
• Beta testers are asked for feedback.

A Beta tester completes a Beta Report after each interview before starting the next one. The Beta Report contains the tester's ratings and comments and basic details of the interview (such as its date and mode), but no résumé or job-description text. It is emailed to us and stored for review, and kept as described in section 12.

You can ask to join the Beta Program using the form on our Website. We use your request only to review it and to contact you about the Beta Program. If you are selected, we email you a Beta access code and instructions. If you then create an account, the rest of this Policy applies to your account.

For some Beta testers, the Application can write sample answers for the tester to read aloud during the interview. This is switched on only for that tester's own account.

Testing tools are available only to administrators and never run on users' interviews. Interviews used for testing are built from fictional résumés and job descriptions.

24. Your Responsibilities

You are responsible for:

• using only documents you are allowed to provide;
• not submitting confidential information that belongs to others;
• reviewing the scanned résumé and cover letter before continuing;
• not including unnecessary personal information in your spoken answers;
• keeping your sign-in details and any access code secure; and
• telling us promptly about any suspected unauthorized access.

25. Eligibility and Minimum Age

The Application is only for people who have reached the legal age of majority where they live. By using it, you confirm that you have.

The Application is not intended for minors and does not knowingly collect their personal information. If we learn that a minor has provided information, we may suspend access and delete or restrict the information as the law requires.

26. Legal Bases for Processing

During the Beta Program, the processing needed to run practice interviews, transcribe answers and produce reports is based mainly on your express consent.

Depending on the purpose and the applicable law, other legal bases include:

• providing a service you have requested;
• complying with legal or regulatory obligations;
• establishing, exercising or defending legal rights;
• preventing fraud and protecting security; and
• legitimate interests in operating, troubleshooting and improving the Application, where permitted.

26.1 Withdrawing consent

Where consent is the legal basis, you can withdraw it by writing to privacy@languagemasterssoftware.com or by deleting your account. Features that depend on that processing will no longer be available.

27. Changes to this Policy

We may update this Policy to reflect changes to the Application, our Service Providers, our practices or the law. The version and effective date are shown at the top.

When we make a material change, such as a new purpose, a new type of information or a new kind of disclosure, we will show you the updated Policy before it applies. You will be asked to accept the new version the next time you sign in, and you cannot continue using the Application without accepting it.

28. Controller and Privacy Contact

Controller: Language Masters Software

Application: English Job Interview Simulator

Privacy contact: privacy@languagemasterssoftware.com

Mailing address: Language Masters Software, P.O. Box 2233, Martensville, SK S0K 2T0, Canada

Country of operation: Canada

Questions, complaints or requests about this Policy can be sent to the email address or mailing address above.

29. Consent

We ask for your consent before you can use the Application. We record the version of the Policy you accepted, the date and time, the language in which you read it, your account identifier and the technical information needed to keep an audit record.

29.1 Consent statement

By selecting the acceptance option, you state:

"I have read, understood and agree to the Privacy Policy of English Job Interview Simulator by Language Masters Software. I authorize the processing of my information for the purposes described in this Policy and confirm that I have reached the legal age of majority where I live."

If you do not accept this Policy, the Application cannot be used. You can withdraw your consent at any time as described in section 26.1.